Just think of your IT staff receiving tickets from other departmnets for software,hardware , other requirements and particular queue is working on particular requests. You will get reports mothly, weekly about how much work done, what kind of requests generally coming in, categorize.
Now suppose you got live support, knowledge-base, survey module, time accounting in the same software. I have found one in below link
http://is.gd/LIP1XX
Just go there, look if you have any similar requirement. Price will be not concern, you will not asked for user or system licenece, scalable at your wish.
Now suppose you got live support, knowledge-base, survey module, time accounting in the same software. I have found one in below link
http://is.gd/LIP1XX
Just go there, look if you have any similar requirement. Price will be not concern, you will not asked for user or system licenece, scalable at your wish.
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